Satisfaction Policy: I strive to offer my guests the highest level of guest satisfaction. If your struggling with your cut or color, please let me know by contacting me via email at firstname.lastname@example.org within 7 days of your visit. I'm happy to correct the issue at no additional charge. Retail Policy: Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges for a full credit within 14 days of your initial purchase. Cancellation Policy: If you need to change or cancel your appointment, please do so at least 48 hours in advance to accommodate other clients on wait list. Failure to do so will result in a $25 per service fee that will then be applied before making any future appointments. If you cancel due to falling ill or Covid-19 you will not be charged but will need to wait 14 symptom free days before rescheduling. Late Policy: To insure that I am able to respect my guest's time and remain on schedule, I only allow a 10 minute grace period for all scheduled appointment times. Should you arrive 10 or more minutes late, we may need to modify the services to be performed. If this is not possible, we will need to reschedule your appointment and a $25 cancelation fee per service (as per the cancellation policy above will apply). As a courtesy, you'll always receive an appointment confirmation 72 hours in advance of your reservation.